Refund Policy

Equipment Sales Refunds

Equipment purchased from Short Creek Construction may be eligible for refund within 30 days of purchase, subject to the following conditions. All equipment returns must be in original condition, unused, and in original packaging with all accessories and documentation included.

A 15% restocking fee applies to all equipment returns. Shipping costs are non-refundable. Refunds will be processed within 14 business days of receiving and inspecting the returned equipment.

Services and Processing

For metal processing services and equipment maintenance, payment is due upon completion of work. Due to the nature of recycling and processing services, fees for services already rendered are non-refundable.

If you have concerns about the quality or accuracy of our services, please contact us within 7 days of service completion. We will review your concerns and work to resolve any legitimate issues.

Material Transactions

Once materials have been weighed, graded, and payment has been issued, transactions are considered final. If you believe an error has occurred in weighing or grading, you must notify us at the time of transaction.

We use state-certified scales and maintain detailed records of all transactions. Any disputes regarding payment must be raised within 48 hours of the original transaction.

Leasing Arrangements

Equipment leasing agreements have separate terms and conditions as outlined in your lease contract. Early termination fees may apply. Please refer to your specific lease agreement for detailed refund and termination policies.

How to Request a Refund

To request a refund, please contact us by phone at (620) 783-2896 or email at info@cindywoodsmall.org. Please include your order number, reason for the refund request, and any relevant documentation.

Our team will review your request and respond within 3-5 business days with instructions for proceeding with your refund.